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Return and Refund Policy

Last updated: January 7, 2024

Thank you for shopping at Souped

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Note: At the minimum we follow the Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA). But as you will see below, our policy goes above and beyond this for the consumer.

Under the Australian Consumer Law (ACL), our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are in addition to any other rights or remedies you may have under the law.

Return Options

You can request a return of any order within 30 days from the delivery date.

Return Request

Please complete the form on the Contact Us page and we will provide you with further instructions..

Return Rules

  • The product must be in original, uninstalled and unaltered condition. (note, the conditions is obviously not relevant for defective item returns).
  • The product must be returned in its original packaging.
  • The product must have the original receipt of purchase.
  • The product must have a Return Authorization number.

Cannot be Returned

  • Previously installed, tested or altered products.
  • Discontinued or closeout inventory.
  • Gift cards or gift certificates.
  • Сustom made products. However, this does not override your rights to return if these products are defective or misdescribed. 

Return Address

A return address will be provided once the return is approved.

Return Authorization Number

A Return Authorization Number will provided once the return is approved.

Refund Processing

Most refunds will be processed within 10 business days of return delivery.

Refund Methods

All refunds will be issued to the original payment method.

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